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Canon updates EOS 5D Mark III metering error advisory  
Tuesday, April 24, 2012 | by Rob Galbraith
5dmkiii.jpg
Canon EOS 5D Mark III bodies from a specific serial number series can exhibit a metering error when the LCD panel is illuminated in dark environments, says Canon in an updated product advisory regarding the so-called "light leak" problem afflicting their newest digital SLR.

In the U.S., and probably other regions and countries too, Canon will begin inspecting and presumably repairing affected units in the middle of May.

The full text of the advisory is below. Note that the contact information is for Canon USA customers only.

To Users of the Canon EOS 5D Mark III Digital SLR Camera

Thank you for using Canon products.

Concerning the EOS 5D Mark III digital SLR camera, when the LCD panel illuminates in extremely dark environments, the displayed exposure value may change. Canon has concluded the investigation of this phenomenon, and this announcement informs you of our findings as described below.

Phenomenon
In extremely dark environments, if the LCD panel illuminates, the displayed exposure value may change. However, based on the results of extensive testing this change in exposure value will not noticeably affect the captured image.

Affected Product
Canon EOS 5D Mark III Digital SLR Camera
*Products whose sixth digit in the serial number is 1 or 2 are affected.
   For example, “xxxxx1xxxxxx” or “xxxxx2xxxxxx” ([x] represents any optional number.)

Support
Under almost all shooting conditions (including dark environments) this phenomenon will not affect your captured images. However, if you would like Canon to inspect your camera, we will provide this service free of charge upon request beginning in mid-May. Please contact Canon using the information below to request service.

This information is for residents of the United States and Puerto Rico only. If you do not reside in the USA or Puerto Rico, please contact the Canon Customer Support Center in your region.

Please register the EOS 5D Mark III. By registering, we will be able to notify you via email when service updates are available. If you already registered, please ensure you are opted-in to receive the notification.

Thank you,
Customer Support Operations
Canon U.S.A., Inc

Contact Information for Inquiries
Canon Customer Support Center
Phone:    1-800-OK-CANON
     1-800-652-2666
TDD:    1-866-251-3752
Email:     carecenter@cits.canon.com
For additional support options: www.usa.canon.com/support

Related articles  
Related coverage of this topic includes:
  • Canon EOS 5D Mark II, EOS 7D used in filming of The Avengers (May 10, 2012)
  • Canon posts Wireless File Transmitter setup guides (May 8, 2012)
  • LensRentals.com: Canon opts for low-tech but effective solution to EOS 5D Mark III metering error (May 2, 2012)
  • Canon posts firmware v1.1.2 for Canon EOS 5D Mark III (April 24, 2012)
  • Canon releases DPP with EOS 5D Mark III RAW processing fix (April 17, 2012)
  • Canon EOS 5D Mark III shipments halted in Canada (April 16, 2012)
  • Canon issues EOS 5D Mark III metering error advisory (April 13, 2012)
  • Canon EF 24-70mm f/2.8L II USM now expected in early July (April 12, 2012)
  • Canon EOS-1D X ship date slips to middle of June (April 12, 2012)
  • Canon announces EOS-1D C 4K video SLR (April 12, 2012)
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