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Canon offering no charge repairs for EOS 5D mirror detachment problem  
Wednesday, February 4, 2009 | by Rob Galbraith
Canon has discovered a problem with the EOS 5D in which its main mirror can detach from the mirror mechanism. A service notice posted to the Canon USA website, as well as emailed to owners of the camera in the U.S., Canada (and perhaps elsewhere too), indicates that an adhesive securing the mirror can lose its grip over time, and that Canon will fix affected cameras at no charge.

More information is in the Canon USA service notice below. Note that the contact information in the notice is for Canon USA customers only.

Service Notice

Service Notice: EOS 5D: Main Mirror Detachment

Thank you for using Canon products.

We have discovered that, in rare instances, the main mirror of some EOS 5D Digital SLR cameras may detach due to deterioration in the strength of the adhesive. Accordingly, we would like to convey the details and our service policy concerning this phenomenon.

We offer our sincerest apologies to those customers who have been inconvenienced by this issue. Canon always strives to provide the highest quality products to our customers and we will spare no effort in our quality management to make sure our customers can use our products with confidence. We hope our efforts will earn your understanding.

Phenomenon
The main mirror of the camera detaches and images cannot be viewed through the viewfinder.

Affected products
EOS 5D Digital SLR cameras whose main mirror has detached.

User Support
We will repair and reinforce the mirror portion of the affected products free of charge. If you own one of the affected products, please contact our Customer Support Center.

EOS5D_Mirror_Detachment.jpg

We appreciate your patience, and we offer our sincerest apologies to the customers using these products who have been inconvenienced by this issue.

This information is for residents of the United States and Puerto Rico only. If you do not reside in the USA or Puerto Rico, please contact the Canon Customer Support Center in your region.

Contact Information for Inquiries
Customer Support Center
1-866-422-2965 (toll free)
8:00 a.m. - Midnight, EST (M-F)
10:00 a.m. - 8:00 p.m., EST (Sat.)
Email: carecenter@cits.canon.com


Thanks to the many photographers who wrote in to let us know about this.
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