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Canon issues EOS 5D Mark III metering error advisory  
Friday, April 13, 2012 | by Rob Galbraith
A metering error can occur when the EOS 5D Mark III's LCD panel is illuminated in dark environments, says Canon USA in an advisory on its website. The advisory notes that a fix is being developed, though the details have yet to be finalized.

More information is in the advisory text below. Note that the contact information is for U.S. customers only.

To Users of the Canon EOS 5D Mark III Digital SLR Camera

Thank you for using Canon products.

The phenomenon described below has been confirmed when using the Canon EOS 5D Mark III Digital SLR Camera.
Canon is now examining the countermeasures and once the countermeasures are decided, we will post the information on our Web site.

Phenomenon
In extremely dark environments, if the LCD panel illuminates, the displayed exposure value may change as a result of the AE sensorís detection of light from the LCD panel.

Affected Product
Canon EOS 5D Mark III Digital SLR Camera

Support
Once the preparations are complete, we will be making an announcement on our Web site.

This information is for residents of the United States and Puerto Rico only. If you do not reside in the USA or Puerto Rico, please contact the Canon Customer Support Center in your region.

Please register the EOS 5D Mark III. By registering, we will be able to notify you via email when service updates are available. If you already registered, please ensure you are opted-in to receive the notification.

Thank you,
Customer Support Operations
Canon U.S.A., Inc

Contact Information for Inquiries
Canon Customer Support Center
Phone:    1-800-OK-CANON
     1-800-652-2666
TDD:    1-866-251-3752
Email:     carecenter@cits.canon.com
For additional support options: www.usa.canon.com/support

Related articles  
Related coverage of this topic includes:
  • Canon EOS 5D Mark II, EOS 7D used in filming of The Avengers (May 10, 2012)
  • Canon posts Wireless File Transmitter setup guides (May 8, 2012)
  • LensRentals.com: Canon opts for low-tech but effective solution to EOS 5D Mark III metering error (May 2, 2012)
  • Canon updates EOS 5D Mark III metering error advisory (April 24, 2012)
  • Canon posts firmware v1.1.2 for Canon EOS 5D Mark III (April 24, 2012)
  • Canon releases DPP with EOS 5D Mark III RAW processing fix (April 17, 2012)
  • Canon EOS 5D Mark III shipments halted in Canada (April 16, 2012)
  • Canon EF 24-70mm f/2.8L II USM now expected in early July (April 12, 2012)
  • Canon EOS-1D X ship date slips to middle of June (April 12, 2012)
  • Canon announces EOS-1D C 4K video SLR (April 12, 2012)
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