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Camera reset fix for D1X now available  
Saturday, July 21, 2001 | by
Nikon USA, Nikon Canada (and perhaps other regions as well) have issued a letter to D1X customers this week, informing them that Nikon will, at no charge, update the camera to remove an instance of the camera's settings reverting to a default state.

The fix, which updates internal code and does not result in the firmware version advancing from the current v1.01, is designed to eliminate the D1X's spontaneous switch to Japanese as the language choice on the camera's on-screen menus. Rear LCD monitor brightness, as well as folder naming and file numbering, can also reset at the same time. One or more specific sequences of camera operation triggers the reset; Nikon has not indicated what those sequences are.

Nikon USA's letter, signed by manager Steve Heiner and dated July 17, 2001, is accompanied by a pre-paid UPS shipping form and packaging. It also includes a request that customers who require additional information call Nikon USA customer service at 1-800-NikonUX. Heiner's letter has been issued to all US purchasers of the D1X to date that Nikon has information about in their internal database. The database apparently includes just about all early D1X shooters. Cameras shipping to dealers since the middle of the month will have already been updated to zap the problem.

Terry Cioni reports that Nikon Canada is issuing a similar letter, and that the company's Toronto service facility will be performing the update.

The full text of the Nikon USA letter is below:

To: Nikon D1X customers
From: Steve Heiner, Manager Sales Development Digital SLR Systems
CC:
Date: July 17, 2001

Subject: D1X modification for language selection

With little more than three weeks since the first delivery, the Nikon D1X is already setting an exciting new benchmark for digital image quality.

It has come to our attention that some D1X cameras purchased prior to mid-July, 2001 may inadvertently reset to the Japanese language setting. Instances of the language reset will not affect image quality or damage the camera in any way.

Nikon will be offering a modification to correct this reset at no additional expense through Nikon Service Facilities for customers who have already purchased a Nikon D1X. Please use the provided UPS pre-paid air-bill and shipping materials to return your camera to Nikon Inc. To locate the nearest drop off location or arrange for a UPS pick up, please call 1-800-PICK-UPS (1-800-742-5877).

We sincerely apologize for any inconvenience this may cause you, and we are confident that your D1X will continue to help you create truly outstanding images. If you have any additional questions, contact Nikon Customer Service at 1-800-NikonUX.

As always, we appreciate your support of Nikon products.


Sincerely,
Steve Heiner

Manager Sales Development
Digital SLR Systems
Nikon Inc.

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